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FAQ
Customer Service Questions
I am unable to find answers to my questions, who should I contact?
Can I contact someone on the phone?
When can I expect feedback to be left?
Shipping & Payment Questions
How long do I have to checkout and pay for my item after the auction ends?
How do I complete checkout?
I did not receive my checkout email, what do I do?
What payment methods do you accept?
What if there is a problem with my PAYPAL payment?
Do you accept PAYPAL?
I am unable to complete checkout, what should I do?
Who pays for postage?
Do you only ship within the USA?
Do you ship to the APO/FPO & US Territories?
Can I ship to an address different from my credit/debit card address?
I have not received my order yet, who should I contact?
Return Policy Questions
What is the return and exchange policy?
My product arrived damaged during shipping, who should I contact?
My product arrived but it doesn't work, who should I contact?
How do I return Products to you?
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I am unable to find answers to my questions, who should I contact?
We have designed our listings so a majority of your inquiries can be answered immediately. However, if you still
need to contact our customer service directly, please feel free to submit your inquiry by using our  .
Can I contact someone on the phone?
No, in order to offer you the best pricing available, at this time we are unable to facilitate a direct service call center.
All correspondence is conducted via email through our .
When can I expect feedback to be left?
We will submit feedback on winning bidders as soon as they have left feedback for us in the first instance.
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How long do I have to checkout and pay for my item after the auction ends?
You must pay for auction within 5 days or eBay UPI proceedings will be made against your seller ID. This can lead ultimately to negative feedback.
How do I complete checkout?
- After winning an auction you will receive an e-mail from ebay system containing a link to ebay secure checkout site where you can submit payment.
- You will need to click on the checkout link within the e-mail to complete your transaction.
I did not receive my checkout email, what do I do?
If you do not receive the checkout email within 24 hours, please go to paypal.com and send your payment directly to my paypal account:  .
What payment methods do you accept?
We accept PAYPAL, Money Order and Credit Card payments through PAYPAL. If you do not have a PAYPAL account then you will be given the option to make online payments via the PAYPAL checkout.
What if there is a problem with my PAYPAL payment?
Please refer to PAYPAL customer services directly if you experience issues with sending your PAYPAL funds.
Do you accept PAYPAL?
Yes, we accept PAYPAL payments. If you do not have a PAYPAL account then you will be directed to PAYPAL where you can submit your card details online and, if you wish, create a PAYPAL account at the same time.
I am unable to complete checkout, what should I do?
please go to paypal.com and send your payment directly to my paypal account: .
Who pays for postage?
The buyer pays all postage costs. Delivery is via a carrier of our choosing. The shipping cost is stated in the individual listing as shipping and hanlding cost vary based on size/weight of products and package material.
Do you only ship within the USA?
We offer shipping to the USA only.
Do you ship to the APO/FPO & US Territories?
Yes, we can ship this item to the APO/FPO & US Territories.
Can I ship to an address different from my credit/debit card address?
For your security, orders will only be sent to the credit/debit card holder's registered address which will be the address that you have registered with PAYPAL for your payment cards. We will only ship to this destination.
I have not received my order yet, who should I contact?
Please use the following to contact us, please include your order number and we will help you within 24 hours.
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What is the return and exchange policy?
You may return for exchange or refund any product you buy from us within 30 days of receipt. To arrange a return/refund, please send an e-mail to and include your eBay item number and buyer User ID for asking RMA # first. Returned items remain your responsibility until we receive them and should be in the same condition as when they were supplied. The buyer is responsible for all costs associated with returning an item unless otherwise advised otherwise by our customer services team.
My product arrived damaged during shipping, who should I contact?
If an item has been damaged during shipping or does not match our item description, we offer a 30 days exchange policy from the date that you receive the product. Please use our and include your email address, eBay Listing Number and/or order number, and a brief description of the damage/problem in your inquiry so we can promptly research your request with in 24 hours.
My product arrived but it doesn't work, who should I contact?
Please use our and include your email address, eBay Listing Number and/or order number, and a brief description of the damage/problem in your inquiry so we can promptly research your request with in 24 hours.
How do I return Products to you?
To arrange for a return, simply contact our customer service team at and you will be given instructions for completing a return.
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