- What is the return and exchange policy?
You may return for exchange or refund any product you buy from us within 60 days of receipt. To arrange a return/refund, please send an e-mail to and include your eBay item number and buyer User ID for asking RMA # first. Returned items remain your responsibility until we receive them and should be in the same condition as when they were supplied. The buyer is responsible for all costs associated with returning an item unless otherwise advised otherwise by our customer services team.
- My product arrived damaged during shipping, who should I contact?
If an item has been damaged during shipping or does not match our item description, we offer a 60 days exchange policy from the date that you receive the product. Please use our and include your email address, eBay Listing Number and/or order number, and a brief description of the damage/problem in your inquiry so we can promptly research your request with in 24 hours.
- My product arrived but it doesn't work, who should I contact?
Please use our ebay@thesiliconvalley.net and include your email address, eBay Listing Number and/or order number, and a brief description of the damage/problem in your inquiry so we can promptly research your request with in 24 hours.
- How do I return Products to you?
To arrange for a return, simply contact our customer service team at ebay@thesiliconvalley.net and you will be given instructions for completing a return.
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